Making a complaint


Your Name:
Email id:
Contact No.:
Organization:
Your Query:

If you are unhappy with our services at any stage of your case, we request that you contact us in the first instance to give us an opportunity to put things right.

You can contact us by telephone, letter or email on this form (clicking on this opens email page to allow email to be composed)

We will look into any concerns you have and try to resolve them as quickly as possible.

In the event that we receive a complaint, we will:

- Acknowledge receipt of your complaint within 5 working days of receipt

- Review your concerns and wherever possible try to resolve any issues raised, and

- Provide a written response within 4 weeks of acknowledging receipt of your complaint. This will set up our proposals and state what it is our final response or whether any further steps are to be taken to resolve your complaint.

Please forward your email to info@idrissolicitors.co.uk

The Legal Ombudsman

On receipt of our final letter, if you are not satisfied with the outcome, you may refer your complaint to the Legal Ombudsman, an independent complaints body set up to deal with legal services complaints.

You have 6 months from the date of our final letter in which to complain to the Legal Ombudsman. The Ombudsman will not usually consider a complaint unless you have gone through our internal complaints procedure set out above.

The Legal Ombudsman can be contacted as follows:

By Letter The Legal Ombudsman P O Box 6806 Wolverhampton WV1 9WJ

Telephone: 0300 555 0333

Email : enquiries@legalombudsman.org.uk

Benefits of using Idris  and Co

  • Flexible payment terms.
  • Fast turnaround of work.
  • Meetings at your home or business.
  • Appointments at times to suit you.
  • Regular updates on your case.
  • Plain English not legal jargon.
  • You can talk to us in Gujarati,
    Hindi, Urdu and Panjabi if you prefer
  • We deal with Islamic wills and finance.
five star service standard

What our clients say about us

"Our association with Idris & Co goes back over a period of 10 years. They have taken care of our affairs often at short notice and have proved to be consistently dependable. We have no hesitation in recommending Idris & Co as solicitors who provide sound, practical advice." Read more...